Terms and conditions
Last updated September 28, 2026
These terms cover videofold.com, the previews we make, and the VideoFold Showcase Suite, which is the one product we sell. They form a binding agreement between you and VideoFold.
By using videofold.com, requesting a preview or buying, you agree to these terms. If you do not agree, do not use the site, request a preview or buy.
contents
1. Who we are, and what these terms cover
VideoFold is a business based in Washington, D.C. In these terms, “VideoFold”, “we” and “us” mean VideoFold. “You” means the person who uses our site, requests a preview or buys from us, and the business they act for. If you act for a business, you confirm that you have authority to bind it. “Your materials” means your trademarks, logos, product, interface, website, copy, images and other brand assets.
We sell to businesses only. By requesting a preview or buying, you confirm that you are at least 18 and acting for a business, not as a consumer.
These terms cover:
videofold.com, including our blog and example pages
every preview we make for you
the VideoFold Showcase Suite and every file we deliver as part of it
If we sign a separate written agreement with you, that agreement wins where it conflicts with these terms.
Our Privacy Policy explains how we handle personal data. You can read it at videofold.com/privacy.
You can reach us at info@videofold.com.
2. What we sell
We sell one product, the VideoFold Showcase Suite. It is a short video showcase of your product and offer (the “film”), made from your public website, together with the files you need to launch it. It contains:
Motion Assets: the film in three formats, the 16:9 Hero Showcase, the 9:16 Story Cut and the 1:1 Feed Cut
Feature Graphics: 8 to 12 still images taken from the film
Launch Kit: a video thumbnail, ad script and distribution copy, a Commercial Rights & Audio Clearance Release, and embed code for your website
Your preview page lists the files your Suite includes (your “files”), with their formats and sizes. That list, as it stood when you paid, controls what your Suite includes. The questions and answers on that page are summaries, and these terms control over them.
The film is made to work with the sound off. Unless your preview page says otherwise, the files have no audio track.
The film is made from what your website already shows: your words, your product and your brand. We do not film live action, record voice-overs, run or buy advertising, or publish anything on your behalf.
Longer films, other formats and other work are not part of the Suite. If we agree to do them, these terms apply unless we agree otherwise in writing, including by email.
3. Previews
A preview is a watermarked version of the film we would make for you, shown on a private page along with the price of your Suite.
Requesting a preview. You can request one through videofold.com with your work email, name and website. Only request a preview of a website you own or are authorized to represent. We may decline any request, and we make previews as our availability allows. Any time we give for a preview is an estimate.
No obligation. Previews are free. We do not ask for payment details to make one, and requesting or receiving a preview does not oblige you to buy.
Previews we make on our own. We sometimes make a preview from a company’s public website without being asked, to show that company what we would make. We send it only to people at that company, we do not publish it, and we take it down on request. Our example films are our own concepts, and Section 10 covers them.
What you may do with a preview. Until you buy, our work in a preview stays ours, and your materials in it stay yours. You may watch the preview and share its link within your company to decide whether to buy. You may not download, copy, publish or advertise with a preview, or remove or obscure its watermark.
The link. A preview lives at an unlisted link. Anyone who has the link can open it, so share it only with people who need to see it.
Removal. We may change or remove a preview at any time, and we will take one down if you ask at info@videofold.com.
4. Buying and paying
Who may buy. You may buy a Suite only for a website you own or are authorized to represent.
Price. The price of your Suite is shown on your preview page and at checkout, in US dollars.
Payment. You pay in full at checkout. Payments are processed by Stripe, our payment processor, and Stripe’s own terms apply to the payment. We never see or store your full card details.
Taxes. Prices do not include taxes. If a sales, use, value added or similar tax applies to your purchase, you pay it. Where we are required to collect it, we add it at checkout or invoice you for it. We pay the taxes on our own income.
When your order is accepted. Your order is accepted when your payment is confirmed. Within 5 business days of your payment, we may cancel your order if the price shown was wrong, the payment appears fraudulent, or we cannot lawfully provide the work. If we cancel, we refund you in full, and Section 8 explains what happens to the files.
Invoices. If we agree in writing to invoice you instead, the invoice sets the due date, and we deliver your files once it is paid.
Special prices. A discount or special price applies only to the order we agreed it for.
Disputed charges. Please email us before you dispute a charge with your bank. If a payment is reversed and not restored, Section 7 explains what happens to your rights in the files.
5. Delivery
Once your payment is confirmed, we give you access to your files through a private delivery page, and we send its link to the email address you paid with. This is usually immediate. If you do not have access within one business day of paying, email info@videofold.com.
Your files will match your preview in all material respects, without the watermark. Files your preview shows only in part come from the same film.
If we cannot deliver the files you paid for within 5 business days of your payment, you may cancel your order and we will refund you in full.
Keep your link private. Anyone who has your delivery link can download your files, so share it only within your company. If it is shared by mistake, tell us and we will move your files to a new link.
Keep your own copies. Download your files once you have access. We keep your delivery page available for at least 12 months after your purchase, but we do not offer long-term storage.
Embed code. The embed code in your Launch Kit plays a copy of your film that we host. We keep that copy available for at least 12 months after your purchase and will email you before we remove it. This does not apply if we refund or cancel your order, your payment is reversed, or a legal claim requires removal. For permanent use, upload the film to your own website or video host and point the embed code at that copy.
6. Changes to your film
One round of changes is included. Every purchase includes one round of changes to the words on screen and the colors used, for example to fix a typo or a brand color that is slightly off.
How to ask. Email info@videofold.com within 30 days of delivery, with all your changes in one message. For each change, give the time in the film where it appears and the replacement text or color code.
When you get them. We send updated files within one business day of receiving a complete request. Updated files replace the earlier versions in every format where the change appears.
What a change can be. Replacement text must be accurate and yours to publish. Changes beyond words and colors, such as new scenes, a different length or structure, a different product or a different website, are not part of the included round. We may offer them as a new order. The typeface and platform fixes in Sections 9 and 10 are separate and free.
7. Who owns the work
What is yours stays yours. Your materials remain yours.
What becomes yours when you pay. When your payment is confirmed, we assign to you all the rights we hold in the films, still images, thumbnail and copy we made for your Suite, apart from the items below. You may use them for any lawful purpose, in any media, worldwide and without time limit, with no further fees or royalties. That includes your website, paid advertising, organic social, email, sales and investor decks, events and trade shows. You may edit, crop, translate and combine them.
If an order is undone. If we refund or cancel your order, or your payment is reversed and not restored, you assign those rights back to us, and you must stop using the files and delete them.
Our tools and methods. We keep the layouts, motion designs, methods, tools and working files we use across our work. Where any of them appear in your files, you receive a permanent, irrevocable, worldwide, royalty-free license to use them as part of those files. The license goes with the files to anyone you transfer them to.
Third-party material. If a file includes material we licensed from someone else, such as an icon or image, the release names it, and you may use it as part of that file on the terms of its license.
Style. We make films for many companies, and similar layouts, motion and structure appear across them. Your rights cover your own files and do not stop us from using similar layouts, motion or structure for others.
Generative tools. Some elements of your files may be produced with the help of generative tools. The law on copyright in that kind of material is unsettled, and in some countries parts of it may not be protected by copyright. We assign whatever rights we hold, but we cannot promise that every element of your files is protected by copyright everywhere. If your own policies or a partner’s rules restrict generative tools in your marketing, tell us before you buy, and we will tell you whether your Suite can meet them.
Audio. Unless your preview page says otherwise, your files have no audio track, so there is no music or voice to clear. If you add music, voice or sound, you are responsible for licensing it.
The release. After you pay, we give you a Commercial Rights & Audio Clearance Release, signed by us, that records this assignment. It names your business, your order and any third-party material in your files, with its license terms. If the release and these terms ever differ, these terms control.
Showing your work. We will not show your film, name or logo as an example of our work, or publish your results or analytics, without your written permission.
8. Refunds
You see the complete film before you pay, so all sales are final once we deliver your files, except in these cases:
if we do not deliver within 5 business days of your payment, as Section 5 describes
if a file is faulty and you tell us within 30 days of delivery. A file is faulty if it is missing, will not play, or does not match your preview as Section 5 describes. We will fix or replace it, and if we cannot do that within 5 business days of your message, we will refund you in full
if we cancel your order, as Section 4 describes
Refunds go to the original payment method within 10 business days after they become due. When we refund or cancel an order, Section 7 explains what happens to your rights in its files.
Nothing in these terms takes away a refund right that the law gives you and does not allow a business to exclude.
9. What we need from you
Your website. The film is made from your public website, so it needs to stay live and reachable until we deliver. If you want us to show anything that is not public, give us a demo account that holds no real customer data. We do not ask for or accept production accounts.
Permission to use your materials. You give us permission to copy, adapt and use your materials to make, deliver and change your preview and your Suite, and to keep a record of the work.
Hosting and changes. After you buy, you let us store, host and change your files as these terms describe.
Your rights in what we use. You confirm that you own, or have permission to use, everything on your website and everything you send us, for the uses these terms describe. That includes customer logos, testimonials, photos, screenshots, and the names and images of any person.
Typefaces. Your film usually uses your website’s typefaces. You confirm that your font licenses let us use them to make your files and let you use them in video and images. If they do not, tell us within 30 days of delivery and we will change the film to a typeface you are licensed to use, at no charge.
True and lawful claims. Your files draw their words, figures and claims from your website. You are responsible for making sure every claim, statistic, testimonial, price and offer in them is true, substantiated, lawful and still current when you publish. We do not verify them.
Review before you publish. Watch every film and read all the copy, including the ad script and distribution copy, before you publish or advertise with it. What you publish, and where, is your decision.
Advertising rules. You are responsible for following the laws and platform policies that apply where you publish, including rules on advertising claims and endorsements.
What we may decline. We may decline to make a film, or leave out a line, image or claim, if we reasonably believe it is misleading, unlawful or infringes someone else’s rights. If we do, we will tell you why.
10. Examples, scores and third-party names
Example films. The example films on our site use the public websites of well-known companies to show what we make. We made them ourselves. The companies shown did not commission, review or endorse them, and they are not our clients unless we say so.
Third-party names. VideoFold is independent. We are not affiliated with, endorsed by or partnered with any company, platform or product named on our site or in our work. Names, logos and trademarks belong to their owners.
Scores and estimates. The Video Lift Index, and any score, estimate or comparison on our site or in a preview, is our opinion, given for general information. It does not measure or predict your results.
Articles. Our blog and guides are general information. They are not legal, financial or professional advice, and the platform rules they describe may have changed since publication.
Platforms. Each platform controls its own playback, autoplay, encoding and ad review, and those can change without notice. If a platform rejects a file because of something we made, such as a frame or line we composed, tell us within 30 days of delivery and we will fix it at no charge within 5 business days. If the rejection is about your product, claims, landing page or account, it is yours to resolve.
Rights holders. If you believe something on our site uses your rights without permission, email info@videofold.com with the page and the details. We will review it promptly and remove it where appropriate.
11. Using our site
You may use videofold.com to learn about us, read our articles and request a preview. When you use it, you agree not to:
give false details, or request a preview of a website you do not represent
try to open previews or delivery pages that were not shared with you
copy, scrape or republish the site or its example films for commercial purposes
interfere with the site, its security or other people’s use of it
The site’s text, design and example films are protected by intellectual property rights held by us or by others. Apart from the uses these terms allow, you need permission to reuse them.
12. Confidentiality
Each of us will keep the other’s non-public information confidential and use it only for the work between us. For you, that includes your unreleased product, your plans and any access you give us. For us, that includes our methods and working files.
This does not apply to information that is already public, that the other party already had or develops independently, or that the law requires to be disclosed. Keeping previews, delivery pages and embedded copies at unlisted links, as Sections 3 and 5 describe, is not a breach.
13. What we promise, and what we do not
Our promise. We will make and deliver your Suite with reasonable skill and care, and your files will match your preview in all material respects, apart from the watermark. If we fall short, your only remedies are the fixes and refunds described in Sections 5, 8, 9 and 10.
No promise of results. We do not guarantee traffic, sign-ups, conversions, sales, revenue, ad approval or any other business result. Results depend on your product, price, offer, website and market, which are outside our control.
No other warranties. Apart from the promises in these terms, the site, previews and files are provided “as is”. To the fullest extent the law allows, we exclude all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
Not advice. Nothing we deliver or write is legal, tax, financial or other professional advice.
Your accounts. We do not run your ad accounts, website or social accounts, and we do not publish anything for you.
14. Limits on our liability
The cap. Our total liability for all claims connected with these terms, our site, previews or your Suite is limited to the amount you paid us for the order the claim relates to. If you have paid us nothing, as with a preview, it is limited to $100.
Excluded losses. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or ad spend, a missed launch, or the suspension of any platform account, even if we were told they were possible.
What these limits do not cover. Nothing in these terms limits liability that the law does not allow to be limited, such as liability for fraud, gross negligence or willful misconduct.
15. Claims about your content
If someone makes a claim against us because of your materials, your website, claims in your files that come from your website or your materials, changes you make to the files, how or where you publish them, or your breach of these terms, you will defend us and cover the resulting losses, costs and reasonable legal fees. This does not cover a claim to the extent it arises from something we added.
We will tell you about the claim promptly, let you control the defense, and help where reasonable. You may not settle a claim in a way that admits fault for us or requires us to act without our written consent.
16. Governing law and disputes
These terms, and any dispute about them or our work, are governed by the laws of the District of Columbia, without regard to its conflict of law rules.
Before either of us starts legal proceedings, email the other with the problem and allow 30 days to resolve it.
If it is not resolved, the dispute must be brought only in the state or federal courts located in Washington, D.C., and both of us agree to their jurisdiction. Either of us may still ask any court for urgent relief to protect confidential information or intellectual property.
17. Changes to these terms, and contact
We may update these terms. The date at the top of this page shows the latest change. The version that applies to your order is the one posted on the day you paid, and later changes do not affect it unless you agree.
Contact:
Email: info@videofold.com
VideoFold, Washington, D.C.
We aim to reply within one business day.
18. Other terms
Whole agreement. These terms, your order at checkout and anything else we agree in writing, including by email, are the whole agreement between us about the work. They replace anything said earlier on calls or in messages that we did not agree in writing. Answers and descriptions elsewhere on our site, such as FAQs, are summaries, and these terms control if they differ.
Severability. If any part of these terms is found unenforceable, the rest stays in force, and that part applies as far as the law allows.
Transfer. You may not transfer these terms without our written agreement, except to a business that takes over yours. We may transfer them to a business that takes over VideoFold, including a company we form to run it, and we will tell you if we do.
No waiver. If we do not enforce a term once, we can still enforce it later.
Events outside our control. Neither of us is liable for a delay caused by events outside our reasonable control, such as an outage at a hosting provider or payment processor. This does not affect any refund owed under these terms.
Independent businesses. Nothing in these terms makes either of us the other’s partner, employee or agent.
Notices. We may send notices to the email address you gave us, and you may send them to info@videofold.com. Email counts as writing.
What continues. The parts of these terms that by their nature should continue after an order ends continue, including ownership, confidentiality, limits on liability, claims about your content and governing law.